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100% Yak Wool
What is yak wool?
Yak wool is the soft undercoat naturally shed by yaks living on the Tibetan Plateau at elevations above 3,500 metres. Each spring, this fine fiber is gently hand-combed as the animals shed their winter coats, making it a renewable and non-invasive natural fiber.
Unlike sheep's wool, yak wool has evolved to withstand extreme temperatures, resulting in fibers that are exceptionally warm, breathable, and surprisingly lightweight.
Why did Tercette choose yak wool?
We built Tercette around a single material because we believe depth comes from returning to something with care. Yak wool gives us the softness, warmth, and breathability we want for everyday knitwear, while its natural character allows each piece to remain clear in form and easy to live in.
Our name comes from the tercet: three parts held in relationship. For us, that is material, form, and use. Working exclusively with 100% yak wool lets us understand the fiber more fully, refine proportion and construction over time, and create pieces where those three elements feel considered together.
Why is yak wool often compared to cashmere?
Yak wool is often described as an alternative to cashmere because both fibers are exceptionally soft, lightweight, and warm. The difference is that yak wool has characteristics that make it particularly well suited to everyday knitwear.
Compared with many traditional wool fibers, yak is naturally warmer, highly breathable, and often more resistant to pilling. Its hollow fibers trap warmth without adding weight, helping regulate body temperature across changing seasons. Research and industry testing have also found yak wool to be around 30% warmer than sheep's wool while offering significantly greater breathability.
We don't see yak wool as a replacement for cashmere. We simply believe it's one of the most remarkable natural fibers available.
Why isn’t yak wool more widely used?
Yak wool is one of the rarest luxury fibers in the world.
Each yak produces only around 100 grams of fine down each year during its natural spring shedding season, and the fiber must be carefully hand-combed rather than shorn. Around 90% of the world's yak population lives across the Tibetan Plateau, making both the fiber and its supply naturally limited.
Its rarity is one reason relatively few brands work exclusively with yak wool.
Is yak wool itchy?
Yak wool is naturally soft, with fibers averaging around 18 microns, similar to fine cashmere.
Most people who find traditional wool uncomfortable are pleasantly surprised by yak wool's softness. Like all natural fibers, individual sensitivities vary, especially for those with wool allergies. If you're particularly sensitive, layering over a lightweight tee or shirt may feel most comfortable.
¿Qué hace que la lana de yak sea sostenible?
La lana de yak es una alternativa sostenible a la cachemira debido a la capacidad de los yaks para pastar sin causar daños al ecosistema. La forma tradicional de pastoreo nómada de yaks también previene el pastoreo excesivo y la desertificación, uno de los mayores problemas en la cría de cabras y ovejas de cachemira.
Nuestra lana de yak proviene directamente de comunidades de pastores nómadas tradicionales en el Tíbet, Qinghai y Sichuan. Los yaks se peinan a mano durante su temporada natural de muda, asegurando el máximo cuidado y respeto por los animales.
Obtenga más información sobre nuestras prácticas de sostenibilidad aquí.
Can yak wool be worn year round?
One of yak wool's greatest qualities is its versatility.
Because it is naturally breathable and temperature regulating, many people comfortably wear it across autumn, winter, spring, and even cool summer evenings.
How does yak wool change over time?
Like all fine natural fibers, yak wool changes with wear. During the first few wears, you may notice some light pilling in areas of friction as loose surface fibers settle. This is a natural characteristic of premium knitwear rather than a defect and can be easily removed with a sweater comb or fabric shaver.
Over time, the fiber softens, relaxes into its shape, and develops an even more comfortable hand. With thoughtful care, your knit is designed to be returned to season after season.
Where does your yak wool come from?
We source our yarn through Shokay, a company working directly with herding communities across the Tibetan Plateau.
The fiber is collected during the natural spring shedding season through hand-combing, supporting thousands of semi-nomadic families while preserving traditional livelihoods.
What colors do yak wool naturally come in?
Unlike many fibers that begin as bright white, yak down naturally grows in earthy shades ranging from light taupe to deeper brown. These colors come directly from the animal, so they do not require bleaching or dyeing to become wearable colors.
When we call a color Undyed Light Brown or Undyed Dark Brown, we mean the shade comes from the yak fiber itself. Undyed Light Brown has a softer taupe-brown quality, while Undyed Dark Brown has more depth and earthiness.
Across our collections, we work with both undyed and thoughtfully dyed yarns. The undyed shades keep the material closest to its natural state, while dyed colors allow us to build a seasonal palette without losing the softness, warmth, and hand-feel we value in yak wool.
Is yak wool sustainable?
Yak wool is considered one of the lower-impact luxury animal fibers available.
- Naturally shed each spring
- Hand-collected without harming the animal
- Lower water requirements than cashmere production
- Less grazing pressure than goats in many alpine ecosystems
- Biodegradable and renewable
For us, sustainability also means creating pieces that are worn often, cared for well, and kept for many years. The thought and detail we put into each knit reflects our attention to versatility and longevity in each piece.
Care
¿Cómo debo cuidar mis prendas de punto?
Lavar en seco o a mano con agua fría y detergente suave. Presione suavemente la tela para eliminar el exceso de agua; no exprimir. Dejar secar en plano y remodelar. Déjalo secar lejos de la luz solar directa o de fuentes de calor, que pueden dañar las fibras.
Almacenar plegado; Evite colgarlo, ya que puede estirarse con el tiempo. Cada pedido se envía con una bola de madera de alcanfor de cortesía, que ayuda a proteger sus artículos de las polillas y la humedad.
How should I store my knitwear?
Store knitwear clean, folded, and away from direct sunlight.
Natural camphor wood balls help freshen drawers and discourage moths without synthetic fragrances. As their scent fades over time, lightly sand the surface to refresh the natural aroma. You can purchase them from us here
Fit & Sizing
How does Tercette sizing work?
Tercette pieces are designed with ease, and many have an intentionally relaxed fit. Each product page includes a fit description, measurements, and model sizing to help you understand how the piece is intended to sit on the body.
How do I choose my size?
Choose your usual size for the intended fit. Size down for a neater fit, when available, or size up for more slouch, room for layering, or added length.
For the clearest comparison, measure a sweater or knit you already love and compare it with the garment measurements on the product page.
Still unsure? Email us at shop@tercette.com or send us a DM at @StudioTercette. We are always happy to help with fit.
Are Tercette pieces oversized?
Not every piece is oversized, but many styles are designed with ease rather than a close fit. Some have a relaxed body, dropped shoulder, or added volume as part of the intended silhouette.
Refer to the fit description on each product page for guidance specific to that style.
What should I do if I'm between sizes?
Choose based on the amount of volume and length you prefer. The smaller size will generally feel neater, while the larger size will offer more ease and room for layering.
You can also email us at shop@tercette.com or DM @StudioTercette for help choosing between sizes.
Are your measurements body or garment measurements?
All measurements listed in our size guides are taken from the garment itself, not from the body.
Garments are measured laid flat. For chest and waist circumference, double the flat measurement.
How should I use the garment measurements?
Lay a sweater or knit you already own flat and measure it at the same points shown in the product’s size guide. Compare those measurements directly rather than relying only on your usual numeric size.
This gives the clearest sense of the piece’s volume, length, and overall proportion.
Envío y entrega
Envío a EE. UU.
Tercette ofrece envío GRATUITO en todos los pedidos de EE. UU. El envío acelerado en 2 días está disponible por una tarifa fija de $25.
Los pedidos se envían a través de USPS o UPS Ground.
Todos los pedidos normalmente se procesan dentro de los tres días hábiles, excepto días festivos y durante los períodos estacionales de alto volumen.
Envío a Canadá
Tercette ofrece envío GRATUITO en todos los pedidos de Canadá. Las opciones de envío acelerado estarán disponibles al finalizar la compra.
Los pedidos se envían a través de USPS por demanda popular. Actualmente no cobramos aranceles ni impuestos al momento del pago; cualquier tarea incurrida será responsabilidad del cliente.
Todos los pedidos normalmente se procesan dentro de los tres días hábiles, excepto días festivos y durante los períodos estacionales de alto volumen.
Envío internacional
Tercette ofrece envío internacional por una tarifa fija de $25. Las opciones de envío acelerado estarán disponibles al finalizar la compra.
Los pedidos se envían a través de DHL eCommerce o DHL Express y todos los aranceles e impuestos se cobran al finalizar la compra. Sin cargos sorpresa ni cargos de gestión ocultos.
Todos los pedidos normalmente se procesan dentro de los tres días hábiles, excepto días festivos y durante los períodos estacionales de alto volumen.
Local & In-person
Where can I shop Tercette in person?
Tercette is primarily available online, but we occasionally appear at pop-ups and trunk shows in Portland and beyond. Past gatherings have included Superette and Storied Objects in Portland, as well as pop-ups in Connecticut.
Because each event is different, the assortment may vary. Follow @StudioTercette or subscribe to our newsletter for upcoming dates, locations, and details.
How can I hear about upcoming pop-ups?
We share upcoming pop-ups, local gatherings, and ways to shop the collection in person through our newsletter and on Instagram at @StudioTercette.
Our newsletter also includes studio notes, new collection information, and occasional offers. You can sign up at the bottom of this page.
Can I invite Tercette to my shop or event?
We welcome conversations with independent shops, galleries, studios, and community spaces interested in hosting a Tercette trunk show or in-person gathering.
Please email info@tercette.com with a little about your space, location, audience, and the kind of event you have in mind. We consider each opportunity individually and would be happy to explore what might work together.
Wholesale
Do you offer wholesale?
Yes. Tercette works with a considered group of independent retailers whose point of view and customer align with the collection.
Retailers can view our available wholesale assortment through Faire or contact us directly at info@tercette.com to begin a conversation.
How can I apply to carry Tercette?
Please email info@tercette.com with your shop name, location, website or social account, and a brief introduction to your space and customer.
We review each partnership individually and will be in touch if the assortment and timing feel right for both Tercette and the retailer.
Devoluciones y reembolsos
¿Cuál es su política de devolución?
Aceptamos devoluciones dentro de los 14 días posteriores a la fecha de entrega del artículo. Una vez aprobado, envíe el artículo de regreso dentro de los 10 días. Los artículos deben devolverse sin usar, sin lavar, sin manchas, con todas las etiquetas Tercette y el embalaje original intactos. Si una devolución no cumple con nuestra política, se la devolveremos.
Cualquier artículo marcado como Venta Final no será reembolsable.
Si desea cambiar un producto, contáctenos en shop@tercette.com .
¿Las devoluciones son gratuitas?
Las devoluciones en Estados Unidos son gratuitas.
Canadá y otros costos de envío de devoluciones/cambios internacionales son responsabilidad del cliente.
¿Cómo inicio una devolución a EE. UU.?
Inicie sesión en su cuenta de cliente aquí e inicie una solicitud de devolución. Díganos por qué está devolviendo el artículo; sus comentarios nos ayudan a hacerlo mejor.
Recibirá una etiqueta de envío gratuita por correo electrónico una vez que se apruebe la devolución.
¿Cómo inicio una devolución internacional?
Inicie sesión en su cuenta de cliente aquí e inicie una solicitud de devolución. Danos detalles sobre por qué estás devolviendo el artículo; tus comentarios nos ayudan a hacerlo mejor.
Los costos de envío de devoluciones/cambios internacionales son responsabilidad del cliente. Las devoluciones deben enviarse a lo siguiente:
Tercette - DEVOLUCIONES
2175 NW Raleigh St Ste 110
Portland, Oregón 97210
Estados Unidos
¿Cuándo recibiré mi reembolso?
Espere hasta 10 días hábiles para que se procese su devolución una vez que llegue a nuestro almacén.
Recibirá un correo electrónico de "Notificación de reembolso" informándole que el reembolso se ha emitido a su método de pago original. Tenga en cuenta que el crédito en su estado de cuenta puede tardar hasta 10 días, dependiendo del emisor de su tarjeta.
¿Otras preguntas? Contáctenos en shop@tercette.com.
Los correos electrónicos se responderán dentro del horario laboral normal de 9 a 4 p. m., de lunes a viernes, excepto feriados.
Espere hasta 24 horas para recibir una respuesta.