Privacy
This Privacy Policy describes how Tercette (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.tercette.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. INFORMATION WE COLLECT
Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, shipping address, payment details, and contact information. This information is necessary to process your orders and provide you with our products and services.
Automatically Collected Information: We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
2. USE OF INFORMATION
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or act regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
3. COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
4. DATA SHARING AND DISCLOSURE
Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing other necessary services. These service providers have access to the information needed to perform their functions but are prohibited from using it for other purposes.
Legal Compliance: We may disclose personal information if required by law or in response to valid legal requests, such as government or law enforcement agencies, to comply with applicable laws, regulations, or legal processes.
5. DATA SECURITY
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use channels that are not secure to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
6. INTERNATIONAL DATA TRANSFERS
If you are located outside the United States, by using our website and providing your personal information, you consent to the transfer of your information to the United States for processing and storage.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
7. CHILDREN
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will take steps to delete the information as soon as possible.
8. YOUR CHOICES AND RIGHTS
Opt-Out: You may choose to opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or by contacting us directly.
Access and Correction: You have the right to access and correct your personal information held by us. If you would like to review, update, or delete the personal information we have about you, please contact us at info@tercette.com.
9. YOUR CALIFORNIA PRIVACY RIGHTS
We collect various types of personal information about you during the course of your relationship with us. Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to info@tercette.com. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third Party Direct Marketing Opt-Out Form so you may request that your personal information not be disclosed to third parties for their direct marketing purposes.
10. GDPR COMPLIANCE
Legal Basis for Processing: We will only process your personal information if we have a legal basis for doing so under the GDPR. The legal bases for processing your personal information may include the performance of a contract with you, compliance with a legal obligation, protection of vital interests, consent, or legitimate interests pursued by us or a third party.
Data Processing Agreement: If we process your personal information on behalf of another organization, such as a third-party service provider, we will enter into a data processing agreement with that organization to ensure that your personal information is processed in accordance with the GDPR.
Data Subject Rights: Under the GDPR, you have certain rights regarding your personal data, including the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability. We are committed to respecting and facilitating the exercise of these rights.
Data Breach Notification: In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay.
International Data Transfers: If we transfer your personal information outside the EU, we will ensure that appropriate safeguards are in place to protect your personal information, such as the use of standard contractual clauses approved by the European Commission.
Data Retention: We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
Complaints: If you believe that we have violated your rights under the GDPR, you have the right to lodge a complaint with a supervisory authority.
If you have any questions or concerns about our Privacy Policy or our processing of your personal information, please contact our Data Protection Officer at alice@tercette.com.
We reserve the right to update or modify this Privacy Policy at any time. Any changes we make will be effective immediately upon posting the revised version.
DATE LAST MODIFIED: February 20, 2024
